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Frequently Asked Questions When will I receive my order?All orders will be shipped via UPS and should be received within 7-10 business days after processing. Additional shipping charges apply for expedited shipping. Orders will be processed within 48 hours of receipt excluding Saturdays, Sundays and Holidays. Ms. Catwalk will notify you via email or phone in cases of back order or out-of-stock items. Currently, we do not ship internationally. We do not offer Saturday delivery and are unable to ship to APO/FPO addresses, as well as P.O. Boxes. UPS overnight - $30 Am I being charged sales tax?Only Illinois residents are charged sales tax on this web site. The current sales tax is 8.75%. What is your refund/exchange policy?Although Ms. Catwalk strives toward complete satisfaction, we understand that is not always the case. Therefore.... All returns must be postmarked within 10 days of receipt. Returns sent back after this time will not be honored. No Exceptions! A Credit will be issued to the credit card used for purchase, in the amount of the sale minus the shipping charges. All merchandise returned must be unworn, in it's original condition, with the tags attached. There will be no refund for jewelry and accessories, only online store credit. Sale merchandise will be final sale, no exceptions! Please return merchandise to: Is my session secure?Yes. Your online shopping session is secure. Every page that handles your account or credit card information is secure. You'll know this whenever you see "https" in the address bar in addition to the "lock" icon at the bottom of your browser |
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